Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 business days. Once your order has been processed, you'll receive a shipping confirmation email with tracking information.
How long does shipping take?
Most orders arrive within 3–7 business days after they ship. Delivery times may vary depending on your location and the carrier.
How can I track my order?
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way.
Shipping
Do you offer free shipping?
Yes! We offer FREE U.S. shipping on all orders of $75 or more.
Where do you ship?
Currently, we ship to addresses within the United States.
Returns & Store Credit
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you may request a return within 30 days of delivery for eligible items.
To qualify for a return, items must be:
- Unused and in their original condition
- Returned in the original packaging whenever possible
- Accompanied by proof of purchase
Once your return is received and inspected, you'll receive store credit for the approved return amount. We do not offer refunds to the original form of payment.
Do you offer refunds?
No. So So Serene does not offer cash or credit card refunds.
Approved returns are issued as store credit only, which can be used toward any future purchase on our website.
How will I receive my store credit?
Once your return has been approved, we'll email you a So So Serene Store Credit in the form of a digital gift card. Store credit can be applied during checkout and does not expire.
Can I cancel my order?
Orders may be canceled before they are shipped.
If your order has already shipped, it will be subject to our Store Credit Return Policy.
What if my item arrives damaged or I receive the wrong item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email us at hello@sososerene.com with:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We'll review your request and work with you to make it right.
Are any items final sale?
For health, hygiene, clearance, seasonal, personalized, or customized items, all sales are final and cannot be returned unless the item arrives damaged or incorrect.
Products
How are your products selected?
Every product at So So Serene is thoughtfully curated to help create calm, beautiful, and inviting living spaces. We carefully select pieces that align with our mission of promoting peaceful living and intentional home design.
Will my item look exactly like the photos?
We strive to display products as accurately as possible. Due to lighting, screen settings, and the natural characteristics of some materials, slight variations may occur.
Customer Support
How can I contact So So Serene?
Our Customer Care Team is happy to help.
📧 Email: hello@sososerene.com
You can also reach us through our Contact Us page.
What are your customer service hours?
Monday – Friday
9:00 AM – 5:00 PM CST
We typically respond within 1 business day.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
Security
Is my payment information secure?
Yes. Every transaction is processed using secure, encrypted payment technology to protect your personal and payment information.
Shipping Delays
What happens if my order is delayed?
If your order experiences an unexpected delay, we'll notify you as soon as possible with an update. Our Customer Care Team is always available to answer questions and provide the latest shipping information.
Our Promise
At So So Serene, our goal is to provide thoughtfully curated home décor and wellness essentials that inspire peace, comfort, and intentional living. We appreciate your support and are committed to making your shopping experience enjoyable from beginning to end.
Thank you for choosing So So Serene. 🤍